Shipping policy
購買 tokyobike 時,您可以選擇以下的提取/ 運送方法。我們一般會為客人組裝好單車及一併選購的配件再送出。如果你不需要組裝或有其他事宜,可以下單時備註。
請放心,後無論你選擇哪一種方法,我們都會有專人聯絡跟進並確認。請你安心購物。
1)於觀塘店自行提取 -免費
購買 tokyobike時,我們會為你提供免費組裝服務,由專人調校並測試後,才將單車交給客人。我們一般建議客人到店提取,一來可以和我們交流單車資訊,二來可以拜訪我們的店鋪,另外我們亦會為客人拍照留念!
2)幫客人 call 客貨車- 按地區收費,按 app計
我們可以免費幫客人 call 車擺上 Van 仔,車費客人自行付給司機(按 call van app 計)。
3) 其他方法/ 其他地區
如有需要使用其他方法運送往其他偏遠或指定地區,歡迎與我們聯絡提供協助。
請放心,下單後無論你選擇哪一種方法,我們都會有專人聯絡跟進並確認。請你安心購物。
🟠 配件/小物
配件如果跟單車購買,可享免運費,並且會為您安裝好在單車上。
小件配件 - $30 順豐速運
大件配件 - $80 順豐速運
通常為車胎,前後架、籃、寵物架、單車 pump等,詳細可按 “配件>大件產品”查看。
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🚲Bike Delivery Arrangement / Pickup Method
When purchasing tokyobike, you can choose the following pickup/delivery methods. We usually assemble the bicycle and the accessories purchased together for the customer before sending it out. If you don't need to assemble or have other matters, you can make a note when placing an order.
Please rest assured that no matter which method you choose in the end, we will have someone to follow up and confirm. Please rest assured to shop.
1) Self-pickup at Kwun Tong store - free of charge
When you buy a tokyobike, we will provide you with free assembly service, and the bicycle will be delivered to the customer after adjustment and testing by a special person. We generally recommend that customers come to the store to pick it up. First, you can exchange bicycle information with us, and second, you can visit our store. In addition, we will also take photos for guests!
2) Call vans for customers - charge by region, by app
We can help customers call the car to put on the van for free, and the customer pays the driver by himself (according to the call van app).
3) Other methods/ other regions
If you need to use other methods to ship to other remote or designated areas, please contact us for assistance. Please rest assured that no matter which method you choose after placing the order, we will have a special person to follow up and confirm. Please rest assured to shop. Enquiry: whatsapp (+852) 93128538
🟠 accessories
If you purchase accessories with bike, we will assemble it on the bike.small item - $30 by SF delivery
bulk item - $80 by SF delivery
Usually tires, front / rear rack, pet rack, pump etc. For detail please check “accessories > bulk items”.