退貨安排 Refund Policy
一經下單，所有產品均不設退換。如你需要取消訂單，你需要交付 15% 或至少港幣 $50 的交易費及手續費。所有運費無論產品是否已經寄出，均不設退款。
Once an order is placed, all products are non-refundable. If you need to cancel the order, you need to pay 15% or at least HK$50 transaction fee and handling fee. All shipping charges are non-refundable regardless of whether the product has been shipped or not.
All bikes are non-refundable.
Since the bicycle is a very large item and needs to be assembled, it is not possible to arrange a return for the customer. If you have any needs, please contact us and make inquiries before purchasing, we will provide you with the most detailed assistance.
You can also rent our bikes for a trial ride for a day, or go to our physical store in Kwun Tong to try them out to make sure you choose the most suitable bike.
Can I change the color, size or shipping address on my order?
For orders that have already been paid for, please contact a customer service representative to see if they can assist you.
I purchased products as a guest, can I cancel my order?
Please contact our customer service representative and provide your order number and we will check to see if we can cancel for you.
What should I do if I received the wrong item?
Please contact our customer service representatives to assist you.
What should I do if the item is lost or damaged during delivery?
If there is a problem with your item during delivery or if it is found damaged upon receipt, please contact our customer service representatives for assistance.