退貨安排 Refund Policy

單車配件
一經下單,所有產品均不設退換。如你需要取消訂單,你需要交付 15% 或至少港幣 $50 的交易費及手續費。所有運費無論產品是否已經寄出,均不設退款。

單車
所有單車不設退換。
由於單車是非常大件的貨品,而且需要經過組裝,因此未能為顧客安排退換。如果你有任何需要,請於購買前聯繫我們並作出查詢,我們會為你提供最詳盡的協助。

你亦可以租借我們單車試踩一天,或者到我們的觀塘實體店親身試試,以確保你選購最適合的單車。

我可以更改訂單上的顏色、尺碼或者收貨地址嗎?
若是已付款的訂單,請聯絡客戶服務代表查看能否為您提供協助。

我是以訪客身份購買產品,可以取消訂單嗎?
請聯絡我們的客戶服務代表,並提供訂單編號,我們將會查看是否可以為您進行取消操作。

如果我收到錯誤的商品,該怎麼做?
請聯絡我們的客戶服務代表為你提供協助。 

送貨時貨品遺失或損壞,該如何處理?
假如您的貨品在送貨途中發生問題或收到貨品時發現損壞,請聯絡我們的客戶服務代表為你提供協助。

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bicycle accessories
Once an order is placed, all products are non-refundable. If you need to cancel the order, you need to pay 15% or at least HK$50 transaction fee and handling fee. All shipping charges are non-refundable regardless of whether the product has been shipped or not.

bicycle
All bikes are non-refundable.
Since the bicycle is a very large item and needs to be assembled, it is not possible to arrange a return for the customer. If you have any needs, please contact us and make inquiries before purchasing, we will provide you with the most detailed assistance.

You can also rent our bikes for a trial ride for a day, or go to our physical store in Kwun Tong to try them out to make sure you choose the most suitable bike.

Can I change the color, size or shipping address on my order?
For orders that have already been paid for, please contact a customer service representative to see if they can assist you.

I purchased products as a guest, can I cancel my order?
Please contact our customer service representative and provide your order number and we will check to see if we can cancel for you.

What should I do if I received the wrong item?
Please contact our customer service representatives to assist you.

What should I do if the item is lost or damaged during delivery?
If there is a problem with your item during delivery or if it is found damaged upon receipt, please contact our customer service representatives for assistance.